Emirates Skywards Pauses My Family, and Your Pooled Miles Are on the Move

If your household pools miles through Emirates Skywards My Family, the current version is on its way out. My Family is paused from January 2027, and the practical effect is a quiet one: whatever sits in the family account is about to land in one person's name.

While the pause is on, you cannot create or close a My Family account, add or remove members, pool miles or spend them from the family account. Any miles still in the account move to the Family Head's own Skywards account, and the move takes 7 to 14 days. Existing My Family bookings stay valid.

If the Family Head closes the account before January 2027, the remaining miles are forfeited, so leave the account open and let the transfer run.

A new My Family is due by the end of 2027. In that version, miles stay in each member's individual account and are pooled only when you make an eligible My Family redemption.

For families who split one pot across several members, the Family Head is now the person holding the miles. If you want to spend them together before the pause, plan that now rather than in January.